CONSUMER RESEARCH · PRIVATE PREVIEW

Online Reviews Survey

Overview dashboard | Survey fieldwork March–April 2026
DRAFT · NOT PUBLISHED
Completed interviews1,238All categories
Assigned categories8Product sectors
Often / always consult reviews48.5%n=1,110 answering Q9
Believe fake reviews fairly/very common76.1%n=1,017 answering Q23
Product category:

Frequency of consulting online reviews

When considering products not bought before · Q9

How common are fake or misleading reviews?

Perceptions of reviews in general · Q23

Where people look for reviews

Multiple responses allowed · Q11
Numbers of respondents selecting each source; multiple selections possible. Question base varies by filtering and routing.

Product-category allocations

Respondents assigned one shopping category
1,237 assigned categories; one completed record has no recorded allocation.

How online reviews help

Multiple responses allowed · Q12 · All categories
Counts rather than percentages because multiple answers are permitted; all-category view only.

Age profile

Age bands among those answering demographic question · Q29
n=1,017 valid answers. Not necessarily representative of the wider population.
Interpretation notes. Completed interviews only (n=1,238); no started or quota-overlimit records. Routing and non-response reduce bases on individual questions. Percentage charts use the number giving a valid response to that question in the chosen category. Multiple-answer charts show counts, not percentages. All figures are unweighted. The assigned-category filter is available for Q9, Q11 and Q23; other overview charts retain the all-category data and are labelled as such. No respondent-level data, emails or IP addresses are included.